Voice Portal is a complete end to end service platform which allows the subscribers to enjoy voice based value added services. Voice services can be utilized as both Outdial and Indial applications.

•  Both Inbound and Outbound
•  DTMF Sound Play
•  Advanced Call Transfer
•  Call Record and Voice Mail
•  Milestone Based Logging
•  DB Look up
•  Excel Look up
•  Web Look up
•  Ability to send SMS
•  Complex Business Logic Execution
•  Trigger based on Missed Call and SMS

Advantages of Interactive Voice Response (IVR)

•  Reduced OPEX and Overheads on manual out bound voice calls
•  Drastically improves efficiency of collection and account receivables ( by 15 - 35 % )
•  An IVR can trigger 'N' no. of calls simultaneously every minute, which will save full day efforts of Agents on just calling and scheduling appointments.
•  Optimal utilization of resources and increase staff productivity
•  Increased customer satisfaction and loyalty
•  Automation and Customized analytics. Detailed MIS
•  Overcome the limitations of other bearers of communication - e-mail and SMS
•  Huge Cost Savings to Organisation
•  Salary to agents
•  Calls made by Agents (Telephonic Charges)
•  Infrastructure Cost
•  Electricity Cost
•  Fixed Costs borne for running each branch.

Produtcs & Services